Sample report – fictional data.

This is what the $19 report looks like for your own file.

Sample report

A payout, reconciled

A report made from a sample Shopify payout file. Sample data, not a real store.

Payout report

northwind-goods-sample-payout.csv

Northwind Goods (Sample)
Shopify payout
292 rows
Checked on Mar 14, 2026

Sample

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This report was made from a fictional sample payout file. Run the same free check on it yourself, or download it to see what was checked. It is deleted on the same schedule as any upload.

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1 potential discrepancy found

168.00 USD at stake

Separately, 3 things are worth a look, not counted

That is the sum of the amounts each finding identifies. It does not say how much of it you can get back. Each finding quotes the exact rows from your file, so every claim can be checked against your platform account rather than taken on trust.

9 findings in total: 1 potential discrepancy, 1 needs action, 3 worth a look, 4 for your information.

Needs action

Customer disputes took money out of your payouts229.00 USD involved

Not counted as a discrepancy. The findings tab has the rows and what to do.

Worth a look

An order was charged well above your usual fee rate38.73 USD involved
An order was charged well above your usual fee rate24.76 USD involved
An order was charged well above your usual fee rate20.18 USD involved

Not counted as a discrepancy, and not part of any amount at stake. The findings tab has the rows and what to check.

Gross sales

46,860.56

USD

Total fees

-1,542.94

USD

Refunds

-1,166.17

USD

Expected payout

43,157.80

USD

Reconciliation

How the figures balance

Reconciliation from gross sales to net payout in USD
Component	Amount (USD)
Gross sales	46,860.56
Platform fees	-1,542.94
Refunds	-1,166.17
Chargebacks	-214.00
Adjustments	-29.65
Reserves held back	-750.00
Computed net payout	43,157.80

No declared total. This export does not state what the payout was, so the rows cannot be checked against it. Everything above is built from your file.

Provenance

How these figures were produced

Every figure in this report is arithmetic on the rows of your file. Amounts are held as whole units of currency throughout, never as decimals a computer rounds, so the reconciliation is exact rather than approximately right.

Fee comparisons use your own file as the baseline: the median rate across your orders, with outliers identified by how far they sit from it. No published rate card is involved, because the rate that applies to you depends on your country, your plan and your product category. For the same reason an order outside that pattern is listed as worth a look, not counted.

Where the file cannot settle a question, this report says so instead of estimating. No language model was involved in producing any number here.

Engine: engine@1
Parser: shopify-payments@1
Rows read: 292
Completed: 2026-03-14

01 · Potential discrepancy

Identical transactions on the same order

High168.00 USDat stake

Order #NW-4288 has 2 identical sale rows of $168.00 each.

These 2 rows are indistinguishable from one another: same order, same amount, same description, same SKU, and no item or shipment code separating them. They carry the same time. If only one was intended, $168.00 is at stake. A legitimate explanation exists: an order with multiple units can be settled as separate rows, and a customer really can place two identical orders. PayoutCheck is pointing at rows it cannot tell apart, not asserting that you were charged twice. Open this order in your platform admin and confirm how many sales it should have.

What to do next

Open each order and check whether the customer was actually charged twice, or refunded twice.
Check whether a retried payment was captured more than once.
If a row is genuinely duplicated, raise it with Shopify Support, quoting the rows from your file. Shopify's Help Center says the original processing fee is not refunded to you when you issue a refund.

Evidence · 2 rows from your file

Row 281 · row 281 — 168.00 USD on 2026-03-07 11:05:00 -0400

Transaction Date: 2026-03-07 11:05:00 -0400Type: chargeOrder: #NW-4288Card Brand: MastercardPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: 168.00Fee: 5.17Net: 162.83Available On: 2026-03-13

Row 282 · row 282 — 168.00 USD on 2026-03-07 11:05:00 -0400

Not discrepancies

Needs action

Nothing here is money unaccounted for: the platform has already taken it out of your payouts and says so. What there may be is something to do, such as answering a dispute before its deadline.

Needs action

Customer disputes took money out of your payouts

Needs action229.00 USDAmount involved

1 disputed order took $229.00 out of your payouts: $214.00 in disputed payments and $15.00 in dispute fees. This file shows no reversal for it.

A dispute, or chargeback, is raised by the customer's bank. While it is decided, the disputed amount and a dispute fee are taken out of your payout, so both are already reflected in the payout total: this is not money missing on top of what you see, and it is not an error by the platform. What needs doing: if a dispute is still open, respond to it in your Shopify admin with your evidence before its deadline. If it has been decided against you, the amount will not come back. When a dispute is won, a reversal returning the amount appears in a later payout. Disputed orders: #NW-4177.

What to do next

Open each disputed order in your Shopify admin and check whether the dispute is still open and when its response is due.
Respond with your evidence on any open dispute you intend to contest, before its deadline.
If a dispute has been decided against you, the amount will not come back and there is nothing further to do.

Evidence · 1 row from your file

Row 290 · chargeback — -214.00 USD

Transaction Date: 2026-03-08 10:30:00 -0400Type: chargebackOrder: #NW-4177Card Brand: VisaPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: -214.00Fee: 15.00Net: -229.00Available On: 2026-03-13

Not counted

Worth a look

Each of these may have an ordinary explanation that this file cannot rule out, such as a fee that differs by product or by a fixed fee per order, a refund on an order partly paid earlier, or two equal amounts on one order days apart. Each shows the amount it involves and the rows behind it. None of it is in the count of discrepancies or the amount at stake. Check each one before you rely on this report.

Worth a look

An order was charged well above your usual fee rate

Worth a look38.73 USDAmount involved

Order #NW-4392 paid 11.00% in fees where this file's typical rate is 3.08%.

Across the 279 orders in this file, your median fee rate is 3.08%. Order #NW-4392 was charged $53.79 on $489.00 of sales, a rate of 11.00%. At your usual rate the fee would have been about $15.06, so roughly $38.73 more was taken than the pattern of this file would predict. This is a comparison against your own data, not against a published rate card. There can be legitimate reasons for it - a different product category, a cross-border card, a fixed fee per order on a small order - so it is listed as worth a look and is not counted as a discrepancy. The fee rows are quoted below so you can see exactly which charges made up the total.

What to do next

Open these orders in your Shopify admin and check the payment method and card type on each.
Compare the fee charged against your agreed rate, including any cross-border or currency-conversion component.
Where the fee cannot be explained by the payment method, raise it with the platform, quoting the order references.

Evidence · 1 row from your file

Row 278 · charge fee — -53.79 USD

Transaction Date: 2026-03-09 14:22:00 -0400Type: chargeOrder: #NW-4392Card Brand: VisaPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: 489.00Fee: 53.79Net: 435.21Available On: 2026-03-13

Worth a look

An order was charged well above your usual fee rate

Worth a look24.76 USDAmount involved

Order #NW-4393 paid 11.00% in fees where this file's typical rate is 3.08%.

Across the 279 orders in this file, your median fee rate is 3.08%. Order #NW-4393 was charged $34.38 on $312.50 of sales, a rate of 11.00%. At your usual rate the fee would have been about $9.62, so roughly $24.76 more was taken than the pattern of this file would predict. This is a comparison against your own data, not against a published rate card. There can be legitimate reasons for it - a different product category, a cross-border card, a fixed fee per order on a small order - so it is listed as worth a look and is not counted as a discrepancy. The fee rows are quoted below so you can see exactly which charges made up the total.

What to do next

Open these orders in your Shopify admin and check the payment method and card type on each.
Compare the fee charged against your agreed rate, including any cross-border or currency-conversion component.
Where the fee cannot be explained by the payment method, raise it with the platform, quoting the order references.

Evidence · 1 row from your file

Row 279 · charge fee — -34.38 USD

Transaction Date: 2026-03-09 14:22:00 -0400Type: chargeOrder: #NW-4393Card Brand: VisaPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: 312.50Fee: 34.38Net: 278.12Available On: 2026-03-13

Worth a look

An order was charged well above your usual fee rate

Worth a look20.18 USDAmount involved

Order #NW-4394 paid 10.99% in fees where this file's typical rate is 3.08%.

Across the 279 orders in this file, your median fee rate is 3.08%. Order #NW-4394 was charged $28.02 on $254.75 of sales, a rate of 10.99%. At your usual rate the fee would have been about $7.84, so roughly $20.18 more was taken than the pattern of this file would predict. This is a comparison against your own data, not against a published rate card. There can be legitimate reasons for it - a different product category, a cross-border card, a fixed fee per order on a small order - so it is listed as worth a look and is not counted as a discrepancy. The fee rows are quoted below so you can see exactly which charges made up the total.

What to do next

Open these orders in your Shopify admin and check the payment method and card type on each.
Compare the fee charged against your agreed rate, including any cross-border or currency-conversion component.
Where the fee cannot be explained by the payment method, raise it with the platform, quoting the order references.

Evidence · 1 row from your file

Row 280 · charge fee — -28.02 USD

Transaction Date: 2026-03-09 14:22:00 -0400Type: chargeOrder: #NW-4394Card Brand: VisaPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: 254.75Fee: 28.02Net: 226.73Available On: 2026-03-13

Not discrepancies

Notes, and what could not be determined

Some of these explain where your money went; others record a question this file cannot answer. Publishing the limits of the analysis is what separates an audit from a guess.

Note

Funds are being held in reserve with no release in this file

Undetermined750.00 USDAmount involved

$750.00 was withheld as a reserve, and this file contains no corresponding release.

$750.00 was held back from this payout as a reserve. A reserve is money the platform is holding temporarily, usually against the risk of refunds or chargebacks. It is not a fee and it is not lost - it is normally released on a fixed schedule. This file contains no release row, which does not mean the money is gone: the release most likely falls in a later settlement period that has not been uploaded. To confirm it arrived, upload the following period and check for a matching release.

What to do next

Check the reserve schedule on your account, which states when each hold is released.
Audit the later settlement periods to find where the release landed.
Ask the platform for the release date on any reserve you cannot trace.

Evidence · 1 row from your file

Row 291 · reserve — -750.00 USD

Transaction Date: 2026-03-12 00:00:00 -0400Type: reservePayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: -750.00Fee: 0.00Net: -750.00Available On: 2026-03-13

Note

Refunds whose original sale is not in this file

Undetermined154.50 USDAmount involved

2 refunded orders have no matching sale in this period, so the refund amount cannot be checked.

These refunds total $154.50. Their original sales are not in this file, which is entirely normal - a customer who buys in one settlement period and returns in the next produces exactly this pattern. PayoutCheck will not call this a discrepancy, because the file does not contain the evidence either way. To settle it, upload the settlement covering the original sale dates and check that each refund matches its sale. Affected orders: #NW-3907, #NW-3982.

What to do next

Check whether the original sale settled in an earlier payout period.
Confirm each refund against the order in your Shopify admin.
Query any refund whose original sale you cannot find at all.

Evidence · 2 rows from your file

Row 288 · refund — -96.50 USD

Transaction Date: 2026-03-05 16:12:00 -0400Type: refundOrder: #NW-3907Card Brand: MastercardPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: -96.50Fee: 0.00Net: -96.50Available On: 2026-03-13

Row 289 · refund — -58.00 USD

Transaction Date: 2026-03-05 16:12:00 -0400Type: refundOrder: #NW-3982Card Brand: MastercardPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: -58.00Fee: 0.00Net: -58.00Available On: 2026-03-13

Note

Processing fees on refunded orders

30.84 USDAmount involved

Shopify kept the original processing fee on 5 refunded orders, $30.84 in total. This is Shopify's standard refund policy and is shown for your information.

When you refund an order, Shopify does not return the processing fee it charged on the original sale. The customer gets back what they paid, and you give back money you had received, so the sale itself is square: the fee is the part of it you do not get back. Across the 5 refunded orders in this file, that comes to $30.84. This is how Shopify refunds work, not an error, and there is nothing to claim back. It is listed so the cost of refunds is visible, which is worth knowing if you refund often.

What to do next

Nothing to claim: Shopify keeps the original processing fee on a refunded order as standard policy.
If you refund often, include this cost when you price returns.

Evidence · 5 rows from your file

Row 283 · refund — -268.20 USD

Transaction Date: 2026-03-11 09:40:00 -0400Type: refundOrder: #NW-4118Card Brand: VisaPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: -268.20Fee: 0.00Net: -268.20Available On: 2026-03-13

Row 284 · refund — -183.78 USD

Transaction Date: 2026-03-11 09:40:00 -0400Type: refundOrder: #NW-4156Card Brand: VisaPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: -183.78Fee: 0.00Net: -183.78Available On: 2026-03-13

Row 285 · refund — -203.87 USD

Transaction Date: 2026-03-11 09:40:00 -0400Type: refundOrder: #NW-4203Card Brand: VisaPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: -203.87Fee: 0.00Net: -203.87Available On: 2026-03-13

Row 286 · refund — -148.58 USD

Transaction Date: 2026-03-11 09:40:00 -0400Type: refundOrder: #NW-4241Card Brand: VisaPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: -148.58Fee: 0.00Net: -148.58Available On: 2026-03-13

Row 287 · refund — -207.24 USD

Transaction Date: 2026-03-11 09:40:00 -0400Type: refundOrder: #NW-4310Card Brand: VisaPayout Date: 2026-03-13Payout Status: paidCurrency: USDAmount: -207.24Fee: 0.00Net: -207.24Available On: 2026-03-13

Note

This export states no payout total to check against

Undetermined

The payout dated 2026-03-13 contains no declared payout total, so its rows cannot be checked against one.

The bridge below is built entirely from the rows in your file and adds up to $43,157.80. What the file does not contain is Shopify's own statement of what the payout was, so PayoutCheck cannot confirm that this figure matches what reached your bank. This is a limit of the export, not a problem with your account. Compare the computed figure with the deposit on your bank statement. To match a single deposit, export that payout on its own: in your Shopify admin go to Finance, then Payouts, then click the date of the payout, then Export, then Export payout transactions.

What to do next

Compare the computed payout above against the deposit on your bank statement.
To match a single deposit, export that payout on its own and audit it: in your Shopify admin go to Finance, then Payouts, then click the date of the payout, then Export, then Export payout transactions.

What to do about each finding, ranked the same way the findings are. Work down the list; anything you cannot account for is worth raising with the platform, quoting the rows in the findings tab.

01 Identical transactions on the same order
High168.00 USD
- Open each order and check whether the customer was actually charged twice, or refunded twice.
- Check whether a retried payment was captured more than once.
- If a row is genuinely duplicated, raise it with Shopify Support, quoting the rows from your file. Shopify's Help Center says the original processing fee is not refunded to you when you issue a refund.
02 Customer disputes took money out of your payouts
Needs action229.00 USD
- Open each disputed order in your Shopify admin and check whether the dispute is still open and when its response is due.
- Respond with your evidence on any open dispute you intend to contest, before its deadline.
- If a dispute has been decided against you, the amount will not come back and there is nothing further to do.
03 An order was charged well above your usual fee rate
Worth a look38.73 USD
- Open these orders in your Shopify admin and check the payment method and card type on each.
- Compare the fee charged against your agreed rate, including any cross-border or currency-conversion component.
- Where the fee cannot be explained by the payment method, raise it with the platform, quoting the order references.
04 An order was charged well above your usual fee rate
Worth a look24.76 USD
- Open these orders in your Shopify admin and check the payment method and card type on each.
- Compare the fee charged against your agreed rate, including any cross-border or currency-conversion component.
- Where the fee cannot be explained by the payment method, raise it with the platform, quoting the order references.
05 An order was charged well above your usual fee rate
Worth a look20.18 USD
- Open these orders in your Shopify admin and check the payment method and card type on each.
- Compare the fee charged against your agreed rate, including any cross-border or currency-conversion component.
- Where the fee cannot be explained by the payment method, raise it with the platform, quoting the order references.

These steps are where to look, not a determination that you were overcharged. The explanation on each finding, in the findings tab, is the part specific to your rows.

Red: money at stake
Amber: needs your action
Grey: worth a look, not counted
Blue: for your information

Your payouts. Explained.

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A payout, reconciled

Payout report

Summary

How the figures balance

How these figures were produced

All findings

Identical transactions on the same order

Needs action

Customer disputes took money out of your payouts

Worth a look

An order was charged well above your usual fee rate

An order was charged well above your usual fee rate

An order was charged well above your usual fee rate

Notes, and what could not be determined

Funds are being held in reserve with no release in this file

Refunds whose original sale is not in this file

Processing fees on refunded orders

This export states no payout total to check against

Recommendations

01 Identical transactions on the same order

02 Customer disputes took money out of your payouts

03 An order was charged well above your usual fee rate

04 An order was charged well above your usual fee rate

05 An order was charged well above your usual fee rate

Your payouts. Explained.